STORE POLICY

Customer Care

At house of EE we like to make sure our customers are happy and enjoy shopping with us. We are ready to resolve all customer's queries within 24 hours. Your messages and your feedback is reviewed by our team to make sure that you are 100% happy. You are very important to us and we have dedicated this section of our website to help you.

If you have any questions or concerns don't hesitate to contact us.

 

Privacy & Safety

When you interact with our website

Information we may use:

  • The approval of cookies on our website

  • Email address

 

Purposes:

  • To provide, update, maintain, improve and protect our business and services.

  • When you sign up for our newsletter

 

Why we need it:

  • Cookies will help us improve your experience on our website

  • To deliver you tailored services, improve your experience and grow our business

  • We need to have your email address to be able to send the newsletters to you

 

When you contact us

Information we may use:

  • Name, Email, address, Telephone number

  • ID documentation

 

Purposes:

  • To contact, communicate with you and manage all queries through email, telephone and social media

  • To verify your identity when you request further information based on your rights

 

Why we need it:

  • We will always try our best to answers your questions or concerns. We need this information to reply to you.

  • If you want to get to know the information we keep about you, we must make sure to identify you before giving you information. Because we do not want the information to get to the wrong person.

 

When you make a purchase

Information we may use:

  • Email address, Full name, Phone number, Shipping address, Billing address

  • Payment information details

 

Purposes:

  • So that you can purchase and receive your order

  • To receive updates about your order through email or SMS

  • Receive your payments and manage refunds and compensation

 

Why we need it:

  • We cannot send your order if we do not get access to this information

  • In order to know the delivery of your order and to get the avi-number to pick it up at service point

  • We need to have your payment information in order to send and refund money to you in case of refunds or complaints

 

 

Payment Methods

- Stripe
- PayPal

- Offline Payments

- Klarna