FREQUENTLY ASKED QUESTIONS

Frequently asked questions

I haven’t received my order?


  • It’s not common but it can happen that your order didn’t make it all the way, and if so please contact us right away.
  • Double-check your order so you put the right address. If the address is incorrect, we will replace it to the right address but this order/payment will be on the customer.
  • If the address is correct and you still didn’t get your order please contact us and write your order number so we can help you. info @emelieriksson.com




Damaged item?


  • If it arrives to you damaged, please get in touch with us as soon as possible after you received your item, no longer then 5 days and we will find the best solution for you.




Wrong size?


  • If you are unhappy with your size, perhaps you think it’s not correct. Check that your order matches the garment and contact us within 5 days of delivery.
  • If you’re unhappy with the size you order and you like a different size, get in touch with us within 5 days of delivery and we’ll let you know what your next step are.




How to reuse and refill your Candelize?


With Candelize it takes only minutes, or four simple steps, to make the scented candle you want in the candle holder you like. So take an extra minute to carefully read through the instructions below and on the back of the bag before using. That way you are sure to have a great experience together with Candelize. Create your personal candle: 1. Open the bag and remove the accompanying wicks 2. Place the bag in the microwave oven (MAX 650W) for 2 - 3 mins, or in a pan of boiling water for 5 mins, or until the wax is fully melted. Every microwave is different, so the time it takes to melt the wax may be longer or shorter than the approximate time shown on the pack. First time, please carefully supervise the melting according to the instructions above or on the back of the bag. Candelize wax has a low melting point, so be careful not to overheat. Overheating will make the bag extremely hot and may affect the quality of your candle. 3. Remove the sticker on the bottom of the wick and place the wick in the centre of your candle holder, using the wick holder to keep it in place. One wick is perfect for a holder 8 cm wide. If the holder is bigger, use two evenly spaced wicks. 4. Pour the melted wax slowly into your candle holder. Let your candle set for at least two hours before lighting it. The bag may be very hot when you remove it from the microwave or water. Place your hands under the bag, then pour the melted wax slowly from the side into your heat and fire resistant holder. Get to know your microwave: Candelize wax has a very low melting point, so be careful not to overheat. Overheating will make the bag extremely hot and may affect the quality of your candle. Reduce the setting of your microwave to lower the risk of overheating. 650W is the maximum power level. Every microwave is different, so the time it takes to melt the wax may be longer or shorter than the approximate time shown on the bag. First time in the wicrowave: The first time you use Candelize, take out the bag after around 45 seconds to check whether the wax has melted. Repeat this check every 45 seconds until the wax is fully melted. Reheating: If you do not use all the wax in the bag and reheat it later, please note the melting time will be shorter than for a full bag. You can also melt the wax by putting the bag in a pan of boiling water for five minutes, or until the wax is fully melted. Choosing your candle holder: Make sure the holder you choose is heat and fire resistant. A holder that has previously held a scented candle is ideal. Before your start refilling your candle, make sure it is properly cleaned. Simply the best way to get the brand new feeling of your tailor-made candle. If the size and shape of your choice of candle holder differs a lot from our recommended measurements (8cm wide), contact us and we will advice you on how to get the best result for your specific candle holder.




Candelize's wax?


The wax we use is made from pure 100% soybeans and carefully selected botanical oils. Its manufactured from renewable sources and are sustainable and biodegradable. It has a very low melting point and holds a high volume of fragrance.




Fragrance of Candelize?


We have created a beautiful range of sophisticated fragrances, in collaboration with leading Swiss and French perfume houses. All fragrances represent the different tastes of contemporary Scandinavian living.




Candelize handcrafted in SWEDEN


All our products are handcrafted from carefully selected ingredients — the production is done with lots of love in our small factory in Lidingö, Sweden.




About DBKD


Down to earth. That’s how we want our design to be, but it’s also how we want to be. With focus on design, quality and inspiration - DBKD has created modern classics since 2012 in the middle of the Swedish countryside. We make pots, vases and sculptures with a Scandinavian touch. We want them to look and feel nice in you home, year after year.




The material from ByNouck?


All our items are gold plated and made from a Brass base metal. This means the biggest part of our collection is hypoallergenic. If you have questions about a specific allergy feel free to ask. If you take care of our items the gold plating last really long. Perfume, the sea, chlorine and soap will fasten the fading.




Can I swim or shower with my jewelry?


If you take care of our items the gold plating last long. Perfume and soap will fasten the fading. Be careful wearing your jewelry in a chlorinated pool or in the sea. This can do more damage in one hour than several years worth of wear and tear. Chlorine in swimming pools, hot tubs, and even cleaning supplies, will attack the other metals that are alloyed with our golden coating.